Support and Maintenance Services

The companies today want to adapt to the latest technologies that give their users a unique experience on a competitive edge. Introducing new technologies and products is full of hopes, but it requires even more efforts to support & maintain them. Spundan Maintenance and support services help the organization elevate their products better and convert them for their business results. Losing your customer trust because of failure in your product can lead you to the biggest downtime in the industry.

To enhance the services efficiently, you always need simplified measurable management services that drive you to the process of growth. It is a despicable fact that for any brand to undergo a pressure to deliver this management services at a very restricted budget; which leads to a complicated low-level business expectation. Spundan offers you the most effective and affordable management services that help you to meet your needs at varying level. Our in-depth knowledge of technology deliver a methodology to understand the root -cause analysis, improved maintenance, stability in the products and error-free operating procedures.

Power your business with our Industrialized Services

Our Support Level

In General, for any product, three factors affect the performance: Speed, Reliability, and Availability. On this basis, we help your customers to reach out through the Help Desk system deployed by Spundan in very active time. The raised ticket analyzed for bugs and fixes, and there is an incidence resolution which ensures 100% compliance. We provide full support to the Level two team for all of their production issues. If required, the tickets are also escalated to check whether there is any needed significant enhancement. The support and maintenance system is completed once there system stability and improvement in the performance.

Our Out of box expertise

The product of any company needs production and functional support for their custom applications. At Spundan we offer to deliver both the support systems to enhance their product usage. The production support includes reporting, upgrading, patches, bugs and errors and security issues. The operational support offers your customer with break-fix support through which they can troubleshoot and solve the problems of their own. Our dedicated team guarantees the industry standard of your dynamic compliance. We ensure you with all-around support including the assessments and consulting for your system maintenance.

Our Maintenance

Be its mobile apps, desktop application or any software that you have build they are no different: They require maintenance and management to preserve the value of the company and to be more business competitive. Our maintenance services include operation based monitoring, optimizing web and application, tuning the performance, database servers, etc. Spundan expertise provides support for your company’s products to stay compatible and update the technology when required.

Ready to get started

We welcome the opportunity to discuss how Spundan can help advance your enterprise and business mission.